Returns and refunds policy

PURCHASES MAY BE RETURNED WITHIN 10 DAYS OF DELIVERY SUBJECT TO THE FOLLOWING:

1. It must be returned in its original condition.
2. Applicable manuals, paper work, parts and accessories must accompany the return.
3. Items that have been assembled may incur a handling charge up to 20%.
4. If the item or items require collection, an additional charge will apply.
5. Online, shipped orders will need to be shipped back at your expense IF the product is not damaged from the factory and/or courier. If it is, then we will be happy to discuss a shipping arrangement with you.
6. Original delivery, assembly, freight and shipping charges are not refundable.
7. Returned items will be refunded after inspection upon our receipt of product.
8. Original purchase price, plus applicable sales tax, will be applied in the original method of payment.
9. Customer who paid by cash will be refunded by a company check from corporate within 10 days; less original delivery, assembly, freight, shipping, restocking fees and any handling charges.
10. If you want to exchange for a different item, you will need to return the original item and place a new order.
11. Special order or custom manufactured items are not refundable

For more info please contact PTS Fitness at 010 800 2990 or email sales@ptsfitness.co.za